Category Archives: Savings and Efficiency

Citizen Contact Strategy

Establishing the most efficient strategy for the collection of council tax and business rates is a critical challenge for all local authorities. One of the biggest difficulties is caused by the variety of ways to communicate with citizens. We constantly read about the pressure on councils to move towards digitisation and self-service but the fact […]

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Critiqom awarded new framework place for hybrid mail service provision

Critical communications services provider Critiqom has been awarded onto the National Procurement Service’s (NPS) framework for offsite hybrid mail provision. The framework is a key element of the NPS’ Postal & Courier Services & Mailroom Equipment Framework Agreement (NPS-CSC-0023-15). Frameworks exist to provide the public sector with carefully chosen, pre-vetted suppliers, expediting the procurement process […]

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