Investor in Customers
Investor in Customers 2018.
Critiqom have achieved a Silver award from IIC which demonstrates the giant steps in improving the customer experience throughout the whole company. We are proud of how far they have come in a relatively short time. There are plans to work on further recommendations given by IIC, and comments from customers (and staff) to be followed up and putting these suggestions in place. The attached endorsement from IIC includes some of the comments that our customers have shared with us. Our customers scores mean they already rate us as Gold standard but our aim for 2019 will be to achieve an overall Gold award.