• News

    the latest from Critiqom

  • News

    the latest from Critiqom

  • News

    the latest from Critiqom

News

We’ve been doing what we do for some time now. Which means we’ve got many years of experience and insight into the industries we work in. And we’re happy to share those insights with you.

Coronavirus (COVID-19) Update

The Government announced yesterday that due to a rise in local COVID-19 infection rates,the planned easing of lockdown restrictions will not apply to Leicester. Whilst I am delightedto report that we have had no cases of COVID-19, with one of our manufacturing sites locatedin Leicester I thought it important to tell you about the strict […]

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Covid 19 Response

16th June 2020 Coronavirus (COVID-19) Business Update Dear All, I hope you and your families are safe and well. Throughout the COVID-19 crisis it is important that I keep you informed of the actions we are taking to ensure continuity of service to our clients. Throughout the lockdown our teams have shown extraordinary commitment and […]

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Critiqom acquired by Opus Trust Communications

We are very pleased to announce that we have been acquired by Opus Trust Communications, the Leicester based multi-channel customer communications specialist. The transaction was completed on 17th December 2019 for an undisclosed sum. As a result of this business decision, we will create a company with a combined turnover of £42m. This will allow […]

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Investor in Customers

Investor in Customers 2018. Critiqom have achieved a Silver award from IIC which demonstrates the giant steps in improving the customer experience throughout the whole company.  We are proud of how far they have come in a relatively short time.  There are plans to work on further recommendations given by IIC, and comments from customers […]

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Local Taxation Billing Briefing

We have been working very closely with the IRRV to fully understand the changes of legislation to Council Tax and NNDR Billing for 2017/18. In conjunction with David Magor, Chief Executive of the IRRV, we are delighted to provide you with the following webinars ‘Scottish Local Taxation Billing Briefing’ and ‘English Local Taxation Billing Briefing’. These webinars outline current […]

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Citizen Contact Strategy

Establishing the most efficient strategy for the collection of council tax and business rates is a critical challenge for all local authorities. One of the biggest difficulties is caused by the variety of ways to communicate with citizens. We constantly read about the pressure on councils to move towards digitisation and self-service but the fact […]

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The framework route to fast, effective and efficient procurement

With local authority budgets and headcount under constant scrutiny there is huge pressure to get procurement decisions right. This doesn’t necessarily mean finding the most cost-effective deal but rather investing in solutions or services that will stand the test of time and deliver value back over a sustained period. For many authorities, finding the time […]

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Critiqom awarded new framework place for hybrid mail service provision

Critical communications services provider Critiqom has been awarded onto the National Procurement Service’s (NPS) framework for offsite hybrid mail provision. The framework is a key element of the NPS’ Postal & Courier Services & Mailroom Equipment Framework Agreement (NPS-CSC-0023-15). Frameworks exist to provide the public sector with carefully chosen, pre-vetted suppliers, expediting the procurement process […]

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